Returns & Exchanges

At Aftershock PC Australia, we are committed to providing high-performance systems and offer a comprehensive return policy for hardware defects or change-of-mind requests within 14 days of delivery. All returned items must be in original packaging and include all accessories to ensure a smooth processing of your claim.

Return Process

• 1.
  Initiate Support Ticket

  Contact our technical support team through our official website or email to describe the issue or reason for return and obtain a Return Merchandise Authorization (RMA) number.

• 2.
  Technical Assessment

  Our engineers will conduct a preliminary remote assessment to determine if the issue can be resolved via software updates or if a physical inspection is required at our service center.

• 3.
  Secure Packaging and Shipping

  Pack your system securely in its original internal and external packaging to prevent transit damage, then ship it to our Melbourne facility using the provided RMA documentation.

• 4.
  Resolution and Processing

  Once received, our team will perform a final inspection to process your repair, replacement, or refund within 5-7 business days, notifying you via email at every stage.